Call Us 24 Hours a Day

What to Have Ready When You Call

A short, clear description helps the provider understand your situation before anyone arrives. If you can, have the following details on hand:

• Your city, street, and ZIP code, or the nearest cross streets.
• The likely source of the water, such as a pipe, appliance, water heater, roof, or storm.
• Which rooms or areas are affected and roughly how deep the water is.
• Whether the water looks clean, gray, or dirty, and whether it has an odor.
• When you first noticed the water and whether it is still flowing.
• Whether the electricity to the affected area has been shut off.

Situations We Get Calls About

Homeowners across Texas reach out for many different reasons. Some of the most common calls involve a burst or leaking supply line, a water heater that has failed in the attic or garage, an overflowing washing machine or dishwasher, a backed-up drain that sends water into a bathroom or kitchen, an air-conditioning condensate line that has clogged and soaked a ceiling, and storm water that has entered through a door or a low window. Roof leaks after hail or high wind also drive a large number of calls, especially when water travels down inside a wall before it shows up on the ceiling below.

No matter which of these matches your situation, the advice is the same: call early and describe what you can see and smell. Early calls generally lead to faster drying, less material replacement, and a smoother insurance process.

Safety First

If water is near electrical outlets, panels, or appliances, do not walk through it. Shut off power at the breaker only if you can reach the panel without touching water. Never enter a flooded basement or room with standing water if you are unsure whether power is live. When in doubt, wait for guidance on the phone and for a trained technician to arrive.